Friday, December 10, 2010

DirecTV Responds!

Hey--DirecTV got back to me within 24 hours--just like they said they would on their website:

Thanks for writing. 

I care about how you feel regarding the removal of G4. I appreciate being given the chance to respond to your concern and would be glad to provide you with the information that you need. 

Our agreement with G4 expired at the end of October, since we were unable to reach an agreement to continue carrying it; G4 has been removed from our lineup.

I completely understand that G4 has been an important part of your viewing experience and we are sorry that we are not able to continue offering it. We thank you for being a DIRECTV customer and will continue to provide you with the superior television entertainment that you have come to know and expect.

In addition, we provide a wide variety of programming in order to appeal to the broadest audience possible. We understand that not everyone will like each program. However, our ongoing research tells us that most customers like being able to choose from so many viewing options.

Furthermore, I would like to personally assure you that your feedback about G4 is very important to us. I have forwarded your comment to DIRECTV management, who review every suggestion, inquiry and complaint for trends from our important customers to determine what channels and changes should be considered.  

With regard to the Undercover Boss show, the experience gave DIRECTV CEO Mike White a better understanding of our company and a greater appreciation for the people who work hard to make DIRECTV a great company.

Thanks again for writing. We appreciate your patience and understanding.

Jorge Ryan R.
DIRECTV Customer Service

1 comment:

  1. Very interesting - when AT&T lost the, Scripps Network there was an alert on the TV as soon as I turned on the TV and it ran across the bottom of the screen. Additionally I think they gave us a number to call for more info and to share our views. We has Scripps Network back within a few days. Scripps is HGTV, Food Network, Travel Channel, DIY, and GAC.