I just wanted to send you a quick note of support while you contemplate halting Saturday delivery. Now, I like my mail just as much as anyone else, but I understand that lower mail volume = lower income for you. At some point you have to cut back on something. If we're not sending enough mail, then definitely, cut a day of delivery service.
I think people are complaining because they don't like change. I've lived in Germany and Austria, and they don't have Saturday delivery. It works fine. Worried about a deluge of mail on Monday? Offices with Monday-Friday mailrooms already deal with that. They learn to manage. We'll learn to manage. Even the people in rural areas who will supposedly be at a disadvantage will learn to cope with having a full two days with no mail delivery
It's a tough choice to make--and it may not solve all of your budgetary woes, but it's a step in the right direction.