Dear Department of Transportation,
On October 8, 2010, my husband I volunteered to be bumped from an American Airlines flight. American compensated us each with a flight voucher for $300. American said the only way to redeem the voucher is to make an itinerary online, place a hold on it, and then call into their call center to complete the ticketing process. Because I am calling into the ticketing center, it costs me $20. I redeemed a portion of my voucher and will use the remainder on another flight. This means that the flight voucher I was given is really only worth $260 because I'm forced to pay service fees in order to redeem it. How is this legally allowed?